Privacy Policy | Fair Go Casino

Information we collect and why we use it

When you browse the website, create an account or use gambling services, Fair Go Casino may handle information that identifies you or relates to your activity. The information collected depends on how you interact with the site, the services you request and the checks that may be required before an account can be used.

Account and contact details

This may include your name, date of birth, residential details, telephone details, email address, username, account preferences and other information submitted during registration or account management. We use these details to create and administer your account, provide requested services, respond to enquiries, communicate important account information and help keep the platform secure.

Identity and verification information

To support age, identity and eligibility checks, we may handle verification documents and information connected with those documents. This can include information used to confirm that an account belongs to the person using it. Verification information may also be used for fraud prevention, safer gambling processes, account security and other checks that are required before certain services or transactions can be provided.

Payment and transaction records

We may keep records of deposits, withdrawals, payments, refunds, account balances, payment methods and related transaction activity. Payment information is used to process transactions, identify unusual or unauthorised activity, investigate disputes, maintain accurate financial records and meet applicable legal or compliance obligations. Where payment services are provided by another organisation, that organisation may handle information under its own privacy terms.

Technical, device and usage data

When you use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, login events, pages viewed and interactions with website features. This information helps us operate and improve the website, troubleshoot problems, protect accounts, detect suspicious activity and understand how services are used.

Support and communications

If you contact support or communicate with us, we may keep the content of your messages, account references and any information needed to respond. Support records help us verify requests, resolve account or transaction questions, monitor service quality and maintain a reliable record of communications.

How information is used

To open, operate and maintain your account.
To provide gambling, payment and customer support services.
To complete identity, age, security and anti-fraud checks.
To protect the website, players and payment processes from misuse.
To meet legal, regulatory, tax, accounting and other compliance duties.
To investigate complaints, disputes, suspected breaches and unusual activity.
To send service messages, security notices and account-related communications.
To send marketing where permitted and where you have chosen to receive it.

Cookies, sharing and information security

Cookies and similar technologies

Fair Go Casino may use cookies and similar technologies to remember settings, keep sessions working, support account functions, measure website performance and understand how visitors use the site. Some cookies may be necessary for core features, while others help with preferences, analytics or communications. You can manage or restrict cookies through your browser settings. Disabling some cookies may affect the availability or performance of certain website features.

When information may be shared

Personal information may be shared where reasonably necessary to provide services, protect players and meet obligations. For example, information may be shared with payment providers, identity and verification services, technology providers, customer support providers, security and fraud-prevention services, professional advisers, auditors or relevant authorities where this is required or permitted. Providers may only receive information relevant to the service they perform and may be required to protect it.

Information may also be disclosed if needed to investigate suspected fraud, unlawful activity, a breach of site rules or a threat to the safety and security of the website or another person. We do not treat personal information as publicly available. We aim to limit access to people and service providers who need it for a legitimate business, security, support or compliance purpose.

Security measures

Reasonable administrative, technical and organisational measures may be used to protect information from unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, secure systems, monitoring, authentication processes and staff or supplier procedures. No website, internet transmission or electronic storage method can be guaranteed to be completely secure, so players should also protect their passwords, devices and account access.

If you believe that your account or personal information may have been accessed without permission, contact support as soon as possible. We may ask for information needed to confirm your identity before discussing an account or making changes.

Retention, your rights and your choices

How long information is kept

Personal information is kept for as long as reasonably necessary for the purposes described in this policy, including account administration, customer support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of information and the relevant obligation. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights

Depending on your circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where there is no continuing reason to retain it, and withdrawing consent to receive marketing communications.

To exercise your data rights, including access, correction, deletion of your data or withdrawal of consent to marketing, contact support@fairgo-casino-au.fun. Please describe your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before responding, to protect your information from unauthorised requests.

A request to delete information or withdraw consent does not necessarily remove records that we are required to keep, or information needed to complete a transaction, investigate an issue, maintain security or meet another lawful obligation. Where deletion cannot be completed, we will aim to explain the reason in general terms. You can unsubscribe from marketing by using an available unsubscribe option or by contacting the address above. Service and security messages may still be sent when necessary to operate or protect your account.

Accuracy and account responsibility

Please provide accurate information and update it when circumstances change. You should not provide another person's personal information unless you are authorised to do so. Keeping registration and contact details current helps with account security, verification, support and important communications.

Changes and privacy enquiries

Third-party websites and services

The website may contain links to third-party services or features supplied by other organisations. Those services may collect and use information under their own privacy policies. We recommend reviewing the relevant terms before providing information through a third-party website. This policy does not describe how independent providers handle information outside services supplied by Fair Go Casino.

Children and age restrictions

The services are intended for people who meet the applicable minimum age and eligibility requirements. We do not knowingly invite underage people to create accounts or use gambling services. If information has been provided by an underage person, a parent, guardian or authorised representative should contact support so the matter can be reviewed.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to services, technology, privacy practices or applicable requirements. The current version will be made available on the website. Where a change is significant, we may provide an appropriate notice through the website or by another suitable communication method. Your continued use of the services after an updated policy is made available may indicate that you have read the revised information.

Contact us about privacy

For questions about this Privacy Policy or to make a request concerning your personal information, contact support@fairgo-casino-au.fun. Please do not send payment card details, passwords or other unnecessary sensitive information in an initial message. We will handle privacy enquiries according to applicable requirements and may ask for further information where needed to verify and process your request.