Fair Go Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Fair Go Casino. Please read them carefully before registering, depositing funds or playing. By using the website or related services, you agree to comply with these terms, our Privacy Policy, Responsible Gambling information and any additional rules shown for a particular game, promotion or service.

Fair Go Casino operates under a Curaçao licence issued to its parent company, Deckmedia N.V. All transactions are protected by 128-bit SSL encryption.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Fair Go Casino. They apply to the website, mobile versions, applications, games, account services, payment features, promotions and other services made available through the Fair Go Casino platform. References to “Fair Go Casino”, “we”, “us” or “our” mean the relevant operator of those services. References to “you” or “your” mean the person accessing or using them.

You must read these terms before using Fair Go Casino. If you do not agree with any part of them, you must not register an account, deposit funds, participate in games or otherwise use the services. We may update these terms from time to time. Changes may be made to reflect legal requirements, changes to our services, security improvements or operational needs. The latest version will apply from the date it is published, unless a different effective date is stated.

You are responsible for checking the current terms before continuing to use the website. Where a material change affects your rights or obligations, we may provide notice through the website, your account or another reasonable method. Continued use after an update indicates acceptance of the revised terms.

You must use Fair Go Casino only for lawful purposes and in accordance with these terms.
You must provide accurate, current and complete information when creating or maintaining an account.
You must keep your account information and login credentials secure.
You must not use the services in a way that could harm the website, other players, our systems or the integrity of any game.
You must not attempt to bypass technical controls, security measures, identity checks or geographical restrictions.

Eligibility

You must meet all applicable legal requirements to use Fair Go Casino. This includes any minimum age requirement, location requirement and other eligibility conditions that apply to online gambling in your jurisdiction. We may require evidence of age, identity, address, source of funds or other information before allowing you to use particular services or before processing a transaction.

You must not use the website if gambling is prohibited where you are located, if you are subject to a gambling exclusion or restriction, or if you are using another person’s account. It is your responsibility to understand and comply with the laws that apply to you.

2. Accounts, verification and security

You may generally hold only one personal account unless we approve otherwise. Accounts must be registered in your own name and used only by you. You must not sell, transfer, lend, share or allow another person to access your account. We may refuse an account application, close duplicate accounts or restrict access where this is necessary for security, compliance, responsible gambling or operational reasons.

You are responsible for all activity carried out through your account while your login details remain active. If you believe that someone has accessed your account without permission, you must notify us through the available support channel as soon as possible and change your password. We may suspend access while we investigate suspected unauthorised use, fraud or other security concerns.

Our verification procedures may require documents or information from you. Documents must be genuine, current, readable and relevant to the request. We may use appropriate verification and screening processes to meet legal, regulatory, financial crime prevention and responsible gambling obligations. Delays may occur while information is reviewed. If requested information is not provided, or cannot be verified, we may limit, suspend or close the account.

Register using your own legal details and provide information that is not misleading.
Keep your password, device access and other account credentials confidential.
Tell us promptly if your personal information changes or if you identify an error in your account.
Respond honestly and within a reasonable time to verification or compliance requests.
Do not create another account to avoid a restriction, exclusion, closure or decision applied to an existing account.

If an account is closed, suspended or restricted, you must not attempt to use Fair Go Casino through another account or person. Where permitted by law, we may retain information and records for as long as reasonably necessary for legal, fraud prevention, dispute resolution and responsible gambling purposes.

3. Deposits, play, withdrawals and promotions

You may deposit funds only through payment methods made available on the website and only where you are authorised to use the relevant method. Payments may be subject to checks, processing requirements, third-party terms and applicable laws. You should not deposit money that you cannot afford to lose. Gambling should be treated as entertainment, not as a way to earn income or recover financial losses.

You must ensure that payment information is accurate and that deposits are made from an account or method held in your own name, unless an approved alternative arrangement is expressly available. We may reject, reverse or investigate a transaction where it appears unauthorised, irregular, fraudulent or inconsistent with these terms. We may also request information about the source of funds where appropriate.

Games are governed by the rules displayed for the relevant game or product. You are responsible for reviewing those rules before playing, including information about available options, outcomes, features and any applicable requirements. Game outcomes are determined by the relevant technical system and, where applicable, random number generation. We do not guarantee that the website or any game will always be available, uninterrupted or free from errors.

Requests to withdraw available funds may be subject to account verification, payment checks, anti-fraud controls, minimum or maximum transaction conditions and other requirements shown at the time. We may return funds through an approved method and may ask you to confirm information before completing a withdrawal. Processing times can vary due to verification, payment providers, weekends, public holidays, technical issues or legal obligations.

Promotions and offers

Promotions, bonuses, rewards, competitions and other offers may have separate terms. Those terms may include eligibility conditions, time limits, participation requirements, wagering or playthrough conditions, contribution rules, withdrawal restrictions and other limitations. You should read the specific offer terms before accepting or using an offer. If there is an inconsistency between these general terms and the terms of a specific offer, the specific offer terms will apply to that offer to the extent of the inconsistency.

We may amend, suspend or withdraw an offer where permitted by law, including where there is suspected misuse, technical error, fraud, collusion or a breach of the relevant promotional terms. We may correct an obvious error and may remove an offer or associated benefit where it was provided incorrectly.

4. Responsible gambling, privacy and legal matters

Responsible gambling

Fair Go Casino supports informed and responsible gambling. Gambling should remain enjoyable and within limits that are affordable for you. If gambling stops being enjoyable, affects your finances or relationships, or feels difficult to control, stop playing and seek support. Available responsible gambling tools may include deposit limits, loss or session limits, time reminders, cooling-off options, account restrictions and self-exclusion. The availability and operation of a tool may depend on the service and applicable requirements.

A self-exclusion or other restriction is intended to help you take a break from gambling. You must not attempt to bypass it by opening or using another account. If you request account closure or self-exclusion, we may take reasonable steps to apply the request, but you remain responsible for ensuring that you do not access gambling services during the restricted period. Please review the responsible gambling information on the website for available options and support pathways.

Privacy and communications

We collect, use, store and disclose personal information in accordance with our Privacy Policy and applicable Australian privacy requirements. Information may be used to provide services, verify identity, process transactions, protect accounts, prevent fraud, meet legal obligations, improve the website and communicate with you about your account or services. You should read the Privacy Policy to understand how personal information is handled.

You agree to receive service-related communications that are necessary to operate your account. Marketing communications may be managed through the options made available to you and may be subject to applicable consent requirements. You should keep your contact and notification preferences current.

Prohibited conduct and liability

You must not use bots, scripts, automated systems, malware, stolen payment details or any method designed to manipulate a game, transaction, promotion or website function. You must not interfere with other players, upload unlawful or harmful material, infringe intellectual property rights, or engage in fraud, money laundering, collusion or other improper activity.

To the extent permitted by law, we are not responsible for loss caused by events outside our reasonable control, including telecommunications failure, internet disruption, device problems, third-party payment issues, cyber incidents, power failure, natural events or changes in legal requirements. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the minimum extent necessary, and the remaining terms will continue. A failure to enforce a provision immediately does not mean that we waive the right to enforce it later. These terms are intended to operate together with the Privacy Policy, responsible gambling information, game rules and applicable promotional terms.

Contact and complaints

If you have a question, transaction concern, account issue or complaint, please use the support or contact options displayed on the Fair Go Casino website. Provide enough information for the matter to be reviewed, while avoiding the unnecessary submission of sensitive information. We may request further details, investigate the issue and explain the outcome or any available next steps. Nothing in these terms prevents you from exercising rights or seeking assistance available under applicable Australian law.