Betting Rules

These Betting Rules explain the general conditions that apply when you place bets or participate in games through Fair Go Casino. They should be read together with the website’s Terms and Conditions, Privacy Policy and Responsible Gambling information. By using the website, opening an account or placing a wager, you acknowledge that you understand and accept the rules that apply to your activity.

Fair Go Casino operates under a Curaçao licence issued to its parent company, Deckmedia N.V. All transactions are protected by 128-bit SSL encryption.

General betting conditions

You must be legally permitted to participate in online gambling in the place where you are located. You must also meet the minimum age requirement that applies to online gambling in Australia. Fair Go Casino may request information to verify your identity, age, location or account details before allowing play, processing a transaction or providing access to particular services.

Each player is responsible for keeping their account information accurate and up to date. An account must be used only by the person to whom it is registered. You must not allow another person to access your account, place bets on your behalf or use your payment method without authorisation. You must keep your username, password and other security details confidential and notify the website promptly if you believe your account has been accessed without permission.

Bets must be placed using the available website or application functions. A wager is generally considered accepted when it is recorded by the website and an acknowledgement or confirmation is displayed. Entering a stake, selecting a game or pressing a confirmation button does not necessarily mean that a bet has been accepted. You should check the relevant confirmation and your account history before leaving the betting page.

You are responsible for checking the selection, stake, odds where applicable and any other details before confirming a wager.
A bet cannot normally be changed or cancelled after it has been accepted, unless the applicable rules expressly allow it.
You must not place bets using funds that you do not have permission to use.
Attempts to manipulate, disrupt or misuse the website may result in an account review, suspension or other action permitted by the applicable terms.
Fair Go Casino may refuse, limit or suspend access where this is reasonably necessary for security, compliance, technical or responsible gambling reasons.

Only one personal account should be maintained unless the website has expressly approved another arrangement. Opening or using multiple accounts to avoid account controls, obtain an improper benefit or interfere with a review is not permitted. If duplicate accounts are identified, Fair Go Casino may investigate the activity and take action under its Terms and Conditions.

Games, wagers and settlement

The rules for a particular game, market or promotion may contain additional information about how a wager is accepted, calculated and settled. You should review those rules before playing. Information displayed on the website may include the available selection, stake options, odds, applicable outcomes and any relevant restrictions. If there is an inconsistency between general information and the specific rules for a product, the specific rules may apply.

Game outcomes and betting results are determined by the relevant game system, event result or other settlement information used for that product. Where a result is based on an external sporting or other event, settlement may depend on the official result or source identified in the applicable rules. Results may be amended if an official result is corrected, a material error is identified or the relevant rules provide for a different method of settlement.

Errors and irregular activity

If a clear technical, pricing, display or settlement error occurs, Fair Go Casino may correct the error and take the action allowed by the applicable Terms and Conditions. This may include voiding an affected wager, recalculating a result or correcting an account balance. If you notice an error, you should stop using the affected feature and report it through the available support channel rather than attempting to benefit from it.

Bets may be reviewed where there is suspected fraud, collusion, money laundering, identity misuse, bonus abuse, unlawful activity or interference with the normal operation of the website. A review may delay settlement, withdrawals or other account activity. Any action taken will be handled in accordance with the applicable terms and legal obligations.

If a game or betting service is interrupted, a wager may be settled according to the specific game rules and the information available to Fair Go Casino. You should not assume that a failed screen, delayed message or interrupted connection means that a wager was not accepted. Check your account history when the service becomes available again and avoid repeatedly submitting the same wager while a transaction is pending.

Payments, withdrawals and account checks

You must use a payment method that is in your name or that you are authorised to use. Payment transactions may be subject to verification, processing checks, third-party conditions and applicable legal requirements. Fair Go Casino may request documents or additional information before accepting deposits, approving withdrawals or returning funds.

A withdrawal request may be reviewed against your account details, wagering activity, payment history and any applicable conditions. Funds may not be released until required identity, security or compliance checks are complete. You should ensure that your personal details and payment information are accurate to avoid unnecessary delays. Any timeframes shown on the website are general information only and may vary according to the payment method and the checks required.

Do not deposit funds using a payment method that belongs to another person without prior approval.
Do not attempt to use deposits or withdrawals to conceal the source or destination of funds.
A transaction may be declined, reversed or held where it appears unusual, unauthorised or inconsistent with the account information.
Currency conversion, banking charges or third-party fees may apply depending on the payment method used.
You remain responsible for understanding any tax or reporting obligations that may apply to your gambling activity.

If your balance appears incorrect, contact the website through the available support channel and provide the relevant transaction or wager information. Do not spend or transfer funds that were credited to your account in error. Fair Go Casino may correct an incorrect balance or recover amounts paid or credited by mistake, subject to the applicable rules.

Account closure, suspension or self-exclusion may affect pending wagers, withdrawals and access to account records. The applicable Terms and Conditions and responsible gambling procedures explain how these matters are handled. Closing an account does not remove obligations that arose before closure, including obligations relating to verification, disputed transactions or unlawful activity.

Responsible betting and support

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only wager money that you can afford to lose, set a budget before you start and avoid chasing losses. Do not gamble when you are upset, under the influence of alcohol or other substances, or under pressure from another person.

Practical ways to stay in control

Set personal deposit, spending or time limits where these tools are available.
Take regular breaks and keep track of how much time and money you spend.
Do not increase your stakes simply to recover previous losses.
Keep gambling separate from essential household expenses, savings and borrowed money.
Talk to someone you trust if gambling is affecting your mood, relationships, work or finances.
Use account restriction, cooling-off or self-exclusion options if you need help taking a break.

If you are concerned about your gambling, stop playing and seek support from an appropriate Australian gambling help service or health professional. Fair Go Casino may apply responsible gambling measures, including requests for information, account restrictions or account closure, where required by its procedures or applicable obligations. Support options and safer gambling information should be reviewed before you place another wager.

Questions and complaints

For a question about a wager, result, transaction or account, use the support option made available on the website. Include enough information for the matter to be identified, such as the relevant date, game or market and transaction reference where available. Do not include your password or unnecessary sensitive information. Complaints will be reviewed under the website’s applicable complaints process, and you may be asked to provide further information to assist with the review.

These Betting Rules may be updated from time to time to reflect changes to the website, products, legal requirements or operational procedures. The current version published on the website applies to activity undertaken after it becomes effective. You should review the rules regularly and before using a new game, betting feature or payment option.