Responsible Gaming

Fair Go Casino is committed to promoting a safe, informed and responsible approach to online gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, understand the risks, set limits that suit your circumstances and only gamble with money you can afford to lose.

Fair Go Casino operates under a Curaçao licence issued to its parent company, Deckmedia N.V. All transactions are protected by 128-bit SSL encryption.

Gambling should remain entertainment

Gambling involves risk and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can predict a winning result. Past results do not influence future results, and a loss does not make a win more likely. You should never gamble with the expectation of earning an income, recovering previous losses or improving your financial position.

A responsible approach means making decisions before you start playing and following those decisions while you play. Consider how gambling fits within your budget, your other commitments and your general wellbeing. If gambling stops feeling enjoyable or begins to cause concern, take a break and seek assistance.

Only gamble with money set aside for entertainment after essential expenses have been paid.
Decide how much time and money you are comfortable spending before you begin.
Treat deposits and losses as entertainment costs, not as investments.
Never borrow money, use credit intended for essential expenses or sell possessions to gamble.
Do not chase losses by increasing your stakes or playing for longer.
Avoid gambling when you are upset, tired, intoxicated or under pressure.
Keep gambling separate from household expenses, savings and financial commitments.
Take regular breaks and stop when your planned time or spending limit has been reached.
Do not assume that a win is due because you have experienced several losses.
Remember that choosing not to gamble is always a responsible option.

Practical ways to stay in control

Small decisions can help keep gambling within safe and reasonable boundaries. Planning your play in advance makes it easier to recognise when you are moving beyond your intentions. You can review your habits regularly and change your approach if your circumstances or feelings change.

Set a money limit

Choose a gambling budget for a defined period and consider that amount unavailable once it has been spent. A budget should be affordable even if the entire amount is lost. Do not increase it because you are losing, winning or feeling pressure to continue. If available account tools allow you to set deposit, wagering or loss limits, use them before playing and choose amounts that reflect your personal budget.

Set a time limit

Decide when you will start and finish. Use reminders, take breaks and avoid playing for longer simply because a result is expected. Extended sessions can make it harder to notice spending, fatigue or changes in mood. A clear end point can help you keep gambling as one activity among other social, recreational and everyday activities.

Keep records and review your behaviour

Review your deposits, withdrawals, playing time and results so you have a realistic view of your activity. Do not rely only on individual wins or losses when assessing your gambling. Ask yourself whether you are thinking about gambling frequently, hiding it from people close to you, neglecting responsibilities or feeling worried after playing. Honest answers can help you take action early.

Take breaks from gambling

A break can provide time to reassess your habits without the immediate opportunity to play. Use available account tools to pause or restrict access when you feel that you need time away. You may also choose to replace gambling with other activities, such as exercise, hobbies, social events or time with family and friends.

Use self-exclusion when needed

If you want to stop temporarily or permanently, use the available account closure, break or self-exclusion options. Self-exclusion is a stronger step for people who do not want to access gambling services for a selected period or indefinitely. If you request a restriction, do not attempt to bypass it by opening another account or using another person’s account.

Recognising signs of gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It may develop gradually, and you do not need to wait for a crisis before asking for help. The following signs may indicate that gambling is no longer within your control:

Spending more time or money gambling than you planned.
Trying to win back money that has been lost.
Increasing bet sizes or depositing more to achieve the same excitement.
Feeling restless, irritable or anxious when trying to stop or reduce gambling.
Thinking about gambling throughout the day or finding it difficult to focus on other activities.
Missing work, study, appointments or family commitments because of gambling.
Borrowing money, using savings or selling belongings to continue playing.
Keeping gambling secret, giving misleading explanations or feeling ashamed about it.
Arguing with family, friends or colleagues because of gambling.
Feeling distressed, hopeless or unable to manage financial or personal consequences.
Gambling to escape stress, loneliness, sadness or other difficult feelings.
Continuing to gamble after deciding to stop or reduce your activity.

One or more of these signs is a reason to pause and consider support. Stop gambling, protect access to your money and speak with someone you trust. You can also seek confidential help from an appropriate gambling support service in Australia. Support is available for people who gamble and for family members, friends and others affected by someone else’s gambling.

If gambling is connected with severe distress, thoughts of self-harm or immediate danger, stop gambling and seek urgent assistance through appropriate emergency or crisis services in your area. Your safety comes first.

Our responsible gaming approach

Fair Go Casino provides responsible gaming information to help players make informed choices. We support the use of available account controls and encourage players to contact the relevant support channel when they need help with limits, breaks, account restrictions or self-exclusion. Requests relating to safer gambling should be treated seriously and may require information to confirm the account and apply the requested measure.

Online gambling is intended for adults who meet the applicable legal requirements. Do not allow another person to use your account, and take reasonable steps to keep your login details and payment information secure. Parents and guardians should use suitable device, payment and internet controls to help prevent children from accessing gambling services.

We may apply account checks, restrictions or other measures where required by applicable law, our platform rules or responsible gaming processes. These measures are intended to support safer participation and protect the integrity of the service. They do not remove the inherent risks of gambling, and no tool can guarantee that gambling will remain harmless.

If you are concerned about your gambling

Stop playing and do not deposit further funds while you consider your next step.
Use an available break, limit, account closure or self-exclusion option.
Tell a trusted person what is happening so you are not managing the concern alone.
Review your finances and protect money needed for housing, food, bills and other essentials.
Contact a qualified gambling support service in Australia for confidential guidance.
If you are supporting another person, set clear financial and personal boundaries and encourage them to seek professional help.

Responsible gaming is a shared responsibility. We encourage every player to stay informed, play within their means and act early if gambling starts to cause concern. Choosing not to gamble is always an appropriate option, and taking a break or asking for help is a sign of responsible decision-making.

This information is general in nature and does not replace professional financial, medical or counselling advice. If you are unsure about your gambling or its effect on your life, consider speaking with an appropriately qualified support professional.